FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you’ll find answers to the most common questions about shopping at Fehautes. If you can’t find the answer you’re looking for, feel free to contact us at support@fehautes.com.
What types of dresses do you offer?
We specialize in elegant women’s dresses for all occasions, including casual, evening, cocktail, and special event styles. New arrivals are updated regularly.
How do I choose the right size?
Each product page includes a detailed size chart with measurements. We recommend comparing your body measurements to the chart before purchasing. If you’re between sizes, we suggest sizing up for comfort.
Do you ship internationally?
Yes. We ship worldwide using trusted carriers. Standard and express shipping options are available at checkout.
How long will delivery take?
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
How much does shipping cost?
Shipping fees are calculated at checkout based on your address and chosen delivery method. We also run free shipping promotions from time to time.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. Use it to monitor your package until it arrives.
Can I change or cancel my order?
You can request a change or cancellation if your order hasn’t been shipped yet. Please email us as soon as possible at
support@fehautes.com.
Once dispatched, we cannot modify the order.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure online payment methods available at checkout.
What is your return & refund policy?
You may request a return within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition. For full details, please visit our
Return & Refund Policy page.
Do I have to pay customs duties or taxes?
International customers may be subject to customs duties or import taxes depending on local regulations. These charges are the responsibility of the buyer.
What should I do if I receive a wrong or damaged item?
Please contact us within 7 days of receiving your order, along with photos of the item. We’ll arrange a replacement or refund according to our policy.
How can I contact customer service?
You can reach our support team at 📧 support@fehautes.com. We usually reply within 24 hours on business days.